Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as your name, phone number, email address, payment details, and location data when you use the Mbiyyo Rides app or website.

We also automatically collect certain information, including device information, IP address, usage data, and trip details (pickup/drop-off locations, ride duration, and route taken).

2. How We Use Your Information

• To provide and maintain our ride-hailing services
• To process payments and send receipts
• To verify driver and rider identities for safety
• To improve our app, routing algorithms, and user experience
• To send service-related notifications, promotions, and updates
• To comply with legal obligations and prevent fraud

3. Sharing Your Information

We do not sell your personal information. We may share data with:

• Drivers to facilitate pickups and drop-offs
• Payment processors to handle transactions
• Service providers who assist in app operations
• Law enforcement when required by law

4. Data Security

We implement industry-standard security measures, including encryption, access controls, and regular security audits, to protect your data from unauthorized access, alteration, or destruction.

5. Your Rights

Under Tanzanian and applicable data protection laws, you have the right to:

• Access, update, or delete your personal information
• Object to certain data processing activities
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent

6. Cookies & Tracking

We use cookies and similar technologies to enhance your experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or app notification. Continued use of our services constitutes acceptance of the updated policy.